Your letter stays yours.

What we keep

Your letter, your documents, and your case results, encrypted, so you can come back to them. Nothing else.

Photos and files you add

When you add a photo or a file, we keep the file, the words we read from it, and what we checked. We also pull out details it states, like a name, a birth date, an address, or income. Those stay with that one file until you approve them. Only then do they join your saved answers, and they stay there even if you drop the file later. A Social Security number, a password, or card details are never saved as an answer. Delete everything removes all of it.

Who helps run Plainly

These companies help us run Plainly.

• Vercel: Runs the website and the servers behind it.
• Supabase: Stores your data and keeps it encrypted at rest.
• Anthropic: Its AI reads your letter. Our agreement says your text is not used to train its AI. It may keep the data for a short time under its own policy.
• Vapi: Runs the phone line and voice help in the app.
• Porkbun: Sends reminder emails and sign-in codes.
• Plainly's team can look at your data only to help with support.
• You can delete everything with one click, any time.

What we never do

We never sell your information. We never use your documents to train AI. We never decide if you qualify. That is your agency's call.

Delete everything

One click removes your letter, your documents, and your case. Gone means gone.

Sharing is your choice

A helper or navigator sees your case only if you hand them a share code you created. Codes expire and work once.

What we count

We keep traffic counts: letters read, pages visited, and a rough city location. Never a name, address, IP address, or words from your letter.

Not the government

Plainly's core help is free. It's not a government agency, and using it never changes your case with one.