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Your Massachusetts MassHealth Renewal Notice (Blue Envelope), Explained
Last reviewed 2026-07-16
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What this notice usually means
MassHealth reviews most members once a year to see if coverage continues. This notice tells you it is renewal time. Some renewal forms arrive in a blue envelope, though MassHealth also sends other mail about your case in regular envelopes, so check the papers inside, not just the color. Sometimes MassHealth can already confirm your information using data it has on file. If that happens, you may be auto renewed and do not need to send anything back unless something in your life changed. If not, the notice asks you to send in a form and proof by a due date. Your own notice lists that exact date and the papers to send. MassHealth decides if your coverage continues.
See every source line for this notice
“That’s because every year, we review members to make sure they still qualify for coverage through MassHealth, the Health Safety Net, or Children’s Medical Security Plan.”
“Renewal form (if you have it). It may have arrived in a blue envelope.”
“If you received a notice saying you were auto-renewed, this means MassHealth was able to verify that the information we have on file for you is still correct. You do not need to complete a renewal unless you have changes to report.”
“Please be sure to contact MassHealth with any updates to your address, phone number, email, income, or other members in your household within 10 days of the change.”
“For members younger than 65, the easiest and fastest way to renew your MassHealth coverage is online with your MA Login Account .”
“Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.”
What to do now
- 1
Find the due date on your own notice
MassHealth asks members to respond by the due date printed in the notice. If that date passes with no response, benefits might decrease or end. This page cannot give you that date. Only your own letter has it.
- 2
Open every envelope, not just blue ones
A renewal form can come in a blue envelope. But MassHealth also sends other mail about your case in a plain envelope. Open every letter. Do not skip mail just because it is not blue.
- 3
Renew online if you can
If you are younger than 65, renew online with a MA Login Account. This is usually the fastest way. If you are 65 or older, check your notice for an e-Submission number. That number lets you submit online too. You can also use mail, fax, or visit in person.
- 4
Report changes within 10 days
Tell MassHealth within 10 days if your address, phone, email, income, or household changes. This applies even when it is not renewal time.
- 5
Call MassHealth if anything is unclear
Call the MassHealth Customer Service Center at (800) 841-2900. Self-service is available any time in English and Spanish. Other help runs Monday through Friday, 8 a.m. to 5 p.m.
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MassHealth reviews coverage once a year for most members, but the exact day your papers are due is not a fixed number of days. It is the due date printed on your own renewal notice. Missing that date can mean your benefits decrease or end, so find that date first.
“If you received a notice saying you must renew, please respond by the due date listed in your renewal notice or your benefits might decrease or end.”
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In Massachusetts
- Agency
- MassHealth
- Phone
- (800) 841-2900
- Online portal
- MA Login Account (MA HIX)
Ways to send it, from the published rules:
- Online
https://www.mahix.org/individual/
MA Login Account, the fastest way to renew for members younger than 65. Members 65+ with an e-Submission number on their renewal form can submit online via MassHealth eSubmission; otherwise members 65+ submit by mail, fax, or in person.
- Phone
MassHealth Customer Service Center, TDD/TTY: 711. Self-service available 24 hrs/day in English and Spanish; other services Monday-Friday 8 a.m.-5 p.m.; interpreter services available. Separate MA Login account-help line: (844) 365-1841, TDD/TTY: 711.
- Mail
Health Insurance Processing Center, P.O. Box 4405, Taunton, MA 02780
Use the form that came with your renewal notice; sign, date, and mail all pages.
- Fax
Fax: (857) 323-8300
Fax all pages to the Health Insurance Processing Center.
- In person
MassHealth Enrollment Centers (MECs): Charlestown (529 Main Street, Charlestown, MA 02129); Chelsea (45 Spruce Street, Chelsea, MA 02150); Springfield (243 Cottage Street, Springfield, MA 01104); Taunton (21 Spring Street, Suite 4, Taunton, MA 02780); Tewksbury (367 East Street, Tewksbury, MA 01876); Quincy - MassHealth Central Office (100 Hancock St., Quincy, MA)
MECs are open for limited walk-in appointments; MassHealth strongly encourages using its appointment scheduler. MECs can help with applications but cannot enroll members into a health plan. Do not mail or fax an application to MEC locations. Charlestown and Tewksbury have after-hours drop boxes.
Last verified 2026-07-06. See the official source
Sources
- MassHealth (Commonwealth of Massachusetts, mass.gov)Retrieved 2026-07-16
- MassHealth (Commonwealth of Massachusetts, mass.gov)Retrieved 2026-07-16
Last reviewed 2026-07-16
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Related words
Redetermination
A redetermination is a new check of your Medicaid or SSI case. It works differently for each program. This page covers them separately.
Renewal
Renewal is the process that keeps your Medicaid case active. The agency often checks this using data it already has, called ex parte, before asking you for anything.
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